Help

If your question is not answered below, please feel welcome to Contact Us.

How To Register:

Please read this before registering  as the password set up can be a little complicated. Click “register” from the top menu. From there, all you need to do is pick a unique username and enter your email!  An automated email will be sent to the email address you specified with a link directing you to a page to reset your password. If you do not receive an email, be sure to check your spam/junk folder.

A complex password will automatically be generated and unless you wish to keep that password, you must change it before hitting the confirm button. If you accidentally hit the button without changing it, you can simply use the lost password function and a new link will be sent to your email address to reset it.

How To Log In: 

Use the “Log In” fields that appear on the right side of your screen. Enter your username and password. If you forgot your password, click the “Forgot Password” link and follow the instructions.

How To Edit Your Profile: 

Once you are logged in, your username appears on the right side of the page. Click on your username and it takes you to your profile. On the left, there is a menu of options and one is “Edit”. There, you can enter your name or nickname if you wish, link a website to your profile, create a bio, and edit your email preferences. You can also access your personal messages from this page, and see topics and replies that you have created.

How To Add A Profile Picture:

Follow the above instructions to edit your profile. Scroll to the bottom, and a widget will provide the ability to upload a profile picture (avatar) in one of the supported formats listed there. Remember to click the update profile button, or the changes will be lost.

How To Use The Forums: 

The most valuable part of Narcolepsy Support Organization is our Forums. Once you have registered as a new member, you are welcome to begin posting and responding in our Forums. Click “Forums” from the top menu, and that will take you to a list of the main Forum topics. Click on any of the Forums that interest you, and you will see sub-topics that were created by users like you.

You can “like” a post by clicking the thumbs up button that appears under the post text. To reply to an existing forum, scroll to the bottom of the page and enter text there. You can add “tags” to your post in the field that will make it easier for people to search for your topics. Then simply click “submit”.

To start a new topic, click on “Forums” from the top menu. Then click the main topic that most closely relates to the topic that you wish to post about. For example, if I wanted to post about the side effects of a narcolepsy medication, I would click on “Treating Narcolepsy”. Scroll to the bottom of the page- you will pass all of the existing topics in this section- and you will see the option to create a new topic. Enter a title, some text, and tags, and click submit!

How To Subscribe To Forum Content:

In order to subscribe to an entire forum, first navigate to the forum you wish to receive updates from, then locate the “subscribe” button above the forum index on the right side of the screen. Click this button in order toggle subscription status. To subscribe to a single topic, navigate that topic and you will find the “subscribe” button in the head of the very first post in that topic thread.

How To Use Private Messages:

Click on your profile located in the sidebar (footer on mobile). In the profile menu, click the “messages” button. You can click on any of the messages in your inbox to respond to them or hit the “New Message” button. Enter the recipient’s name and hit “Select Recipient”. A list of matching users will be returned. Click the desired user, hit the button again, then craft your message and hit send when complete. Alternatively, you can use the inbox widget in the sidebar (footer on mobile), or you can send the user a message from the forum by clicking the  “Send a Message” link located under each user’s profile picture.